Privacy Policy

We collect the information you type into our forms and apps:

• Account applications: your name, email address, company name, phone number, and the details you add to the form, such as the number of locations, territory, sales background or comments.
• Login: your email address and password. Our login provider, Clerk, stores your password. We never see it.
• Orders and subscriptions: the name, shipping address, phone number and email address you give at checkout, and the products you buy.
• Mobile app sign-offs: the name you type in "Who replaced the bags?" and the time of the sign-off.
• Alert contacts: the name, role, email address and phone number of each person you add as an alert contact for a location. Please add only people who agree to get these alerts.
• Messages you send to our support team.

Stripe processes all card payments. You type your card details on a page that Stripe hosts. RD Fresh does not receive or store your full card number or security code. We keep a record of each order: the amount, the discount, the payment status, and Stripe reference numbers.

For monthly subscriptions, Stripe keeps your payment method so it can charge each renewal. You can update the card or cancel through the "Manage subscription" link in the portal.

We do not use advertising trackers or third-party analytics on the Services. The mobile app does not collect your location. Which training videos you have watched is stored only on your phone.

• Delivery tracking: we get shipping status and delivery dates for your orders from our shipping software, ShipStation, and the carriers it uses.
• Push notifications: if you allow notifications in the mobile app, we store a device token so we can send reminders to that phone. You can turn notifications off at any time in your phone settings.
• Time zone: we work out the local time zone of each delivery location from its ZIP code, so reminders arrive during working hours.
• Login sessions: the portal and the app use cookies or secure device storage to keep you logged in.
• Server logs: our hosting provider records basic technical data, such as IP address and request time, to keep the Services running and secure.

• To review and approve account applications.
• To process orders and subscriptions, ship products and send tracking updates.
• To send account emails, such as email confirmation, approval, order receipts and delivery notices.
• To send reminders when new pouches arrive and need to be swapped, and to alert your chosen contacts when a swap is overdue.
• To keep a sign-off log for each location.
• To answer your questions and give support.
• To keep the Services secure, prevent fraud and meet our legal duties.

We do not sell your personal information. We do not share it for advertising. We share it only with the service providers that run parts of the Services for us, and only as much as they need:

• Clerk: account login and password management.
• Stripe: payments, subscriptions and invoices.
• ShipStation and shipping carriers: shipping and delivery tracking.
• Resend: account and order emails.
• Supabase: our database and file storage.
• Vercel: hosting for our website, portal and servers.
• Expo, Apple and Google: delivery of push notifications to your phone.

We may share information if the law requires it, to protect the rights and safety of RD Fresh or others, or as part of a merger or sale of the business. In a sale, this policy continues to apply to your information.

We keep your account information while your account is open. We keep order, invoice and sign-off records after an account is closed, because we need them for accounting, tax and warranty purposes. Those records are no longer linked to your login.

You can delete your account in the mobile app: open the Account tab and tap "Delete account". This cancels your active subscriptions, removes your login, and deletes your profile and your alert contacts. Orders you have already paid for still ship.

You can also ask us to delete your account or your personal information by email at support@rdfresh.com.

You can ask to see, correct or delete the personal information we hold about you. Email support@rdfresh.com and we will reply within 30 days. Depending on where you live, for example in California, you may have other privacy rights under local law. We will not treat you differently for using them.

We use encrypted connections (HTTPS) for all of the Services. Access to our database is limited to our own servers. No system is perfectly secure, so we cannot promise that your information will never be accessed without permission.

The Services are for businesses. They are not made for children under 13, and we do not knowingly collect information from them.

If we change this policy, we will post the new version on this page and update the date at the top. If a change is important, we will also tell you by email or in the app.

Questions about this policy or your information: email support@rdfresh.com or call (580) FRESH-4U.