Terms of Service

• The portal and the mobile app are for business customers and distributors. You must apply for an account, and RD Fresh decides whether to approve it.
• Give us correct information and keep it up to date.
• Keep your password private. You are responsible for what happens under your account. Tell us at once if you think someone else is using it.
• The mobile app is for customer accounts. Distributor accounts use the web portal.

• Prices are in US dollars and are shown in the portal when you order. We can change prices for future orders.
• Stripe processes payments. An order is accepted when the payment is confirmed.
• Promotion codes follow the rules set for each code and cannot be exchanged for cash.
• We ship to addresses in the United States only.
• Delivery dates are estimates. Carrier delays are outside our control.

• Customers can buy a monthly subscription. The first payment is taken at checkout. After that, your card is charged automatically on the same day each month, and a new shipment is sent after each payment.
• Each subscription is for one delivery location. You can have more than one.
• You can cancel at any time with "Manage subscription" in the portal. The cancellation takes effect at the end of the current billing month, and no more charges are made after that.
• If a renewal payment fails, Stripe tries again for up to two weeks. If every try fails, the subscription is cancelled.

If a product arrives damaged or wrong, or if you have a billing problem, contact us at support@rdfresh.com and we will work with you to fix it. We decide refunds case by case. Refunds go back to the original payment method.

The mobile app helps your team know when new pouches have arrived, record when they were replaced, and alert your chosen contacts when a swap is overdue.

Reminders and alerts are a help, not a guarantee. They depend on carrier tracking data, phone settings, email delivery and network service, which can fail or be late. You are still responsible for replacing the pouches on time and for the food safety of your coolers.

When you add an alert contact, you confirm that the person agrees to receive alerts from RD Fresh.

Use RD Fresh pouches as the label and our instructions say. Results such as longer shelf life or less spoilage depend on your cooler, your food and how you store it. Any numbers on our website, including the calculator, are estimates, not promises.

Do not:

• Use the Services for anything illegal.
• Try to get into accounts or systems that are not yours.
• Disrupt, overload or reverse-engineer the Services.
• Copy or resell our content, documents or training videos without our written permission.

The RD Fresh name, logo, website, apps, documents, white papers and videos belong to RD Fresh. You may use the documents and videos inside your own business to train your staff.

You can close your account at any time. In the mobile app, open the Account tab and tap "Delete account", or email us. We may suspend or close an account that breaks these terms or that we cannot verify. Paid orders are not affected.

We provide the Services "as is" and "as available". As far as the law allows, we make no warranties beyond those we state in writing, including warranties of merchantability or fitness for a particular purpose. We do not promise that the Services will always be available or free of errors.

As far as the law allows, RD Fresh is not liable for indirect, incidental or consequential losses, such as lost profits, lost food or lost business. Our total liability for any claim about the Services or a product is limited to the amount you paid us for the order or subscription month that the claim is about.

Our Privacy Policy explains how we handle personal information. It is part of these terms.

We may update these terms. We will post the new version on this page and change the date at the top. If you keep using the Services after a change, you accept the new terms.

Questions about these terms: email support@rdfresh.com or call (580) FRESH-4U.